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FAQ

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Welcome to Discovery Velocity

Discovery GO
Discovery GO is a premium video streaming service allowing deeper access to your favourite factual programs, all at your convenience with on-demand, livestreaming, and (coming soon!) programs in 4K. Discovery GO is a unique 5-in-1 service offering all your favourite shows from Discovery, Animal Planet, Investigation Discovery, Discovery Science, and Discovery Velocity. All of this at no additional cost for Discovery channel subscribers of participating TV service providers.
 
Discovery GO is for everybody who loves amazing TV and has a subscription to at least one Discovery channel with a participating television service provider. Your access to Discovery GO programs is linked to your TV subscription. You will be able to watch programming for all channels on Discovery GO that are part of your TV package.
 
To learn more about how to access Discovery GO, check out 
www.sciencechannel.ca/Discovery-GO

Program Scheduling
Programming information is available on Discovery Velocity's TV Listings page. We are not able to provide information on specific show times, other than what's available in the on-line guide. We cannot provide information about shows that have already aired.

Most popular shows on Discovery Velocity Canada do air more than once. If you've missed a specific program, check the show's schedule page. It displays all planned air times for the next two weeks. If you do not find a show you're looking for, it simply means it's not scheduled to air within that timeframe.

We look to offer Canadian viewers an opportunity to watch the best Discovery Velocity US programs as soon they are available. 

As Discovery Velocity Canada is separate and apart from Discovery Velocity in the U.S., airdates in Canada and the U.S. may vary due to rights clearances and delivery of the shows.

Please be aware that TLC, a cable channel owned by Discovery Channel in the U.S., is broadcast directly into Canada from the U.S. via your local cable or satellite subscriber. Any advertisements on that channel that refer to Discovery Velocity Canada programming relate solely to the U.S. channel. Disocvery Velocity Canada has no control over the promotions or content this channel airs.

Producer Enquiries
Independent producers looking to learn more about the pitching process should review our Producer's Guide. If you have suggestions for a story or segment on Daily Planet, you can email: dailyplanet@discovery.ca.

DVDs, Videos, Merchandise and Products
Many (but not all) of the excellent documentaries, specials and series on DISCOVERY VELOCITY CANADA are available through the online Discovery Store.


Music and Trailer information
Although we get many requests for details about composers and tracks of music used on both our programs and trailers, we cannot respond to these enquiries. Much of the music on the channels is specially commissioned and not commercially available. However, please note that in many instances the musical soundtrack is usually credited at the end of the program.


Please note that content on discoveryvelocity.ca and discoverychannel.ca (images, text, video, or interactive content) cannot be copied or re-used in any way. If you wish to share it with others, just point them to the site.

We occasionally receive requests for permission to re-publish images. Almost all of the images on the site are drawn from our programs and are used under provision of fair comment or promotion. For copyright reasons we do not make images available for external use.

Why Quebec residents are sometimes excluded from Discovery Velocity contests
Discovery Velocity Canada as well as many other companies, exclude Quebec residents from participating in national contests due to the laws applicable to contests. All contests in Canada are subject to applicable laws found in the Federal Criminal Code and Competition Act. In addition, the province of Quebec (through the Regie des alcools, des courses et des jeux du Quebec) imposes certain rules and regulations including certain filing requirements and the payment of fees on contests open to residents of Quebec. The additional rules and regulations are not imposed by any other province, and make it more difficult and expensive to operate a contest in Quebec.

Job/Internship Opportunities
For Discovery Velocity Canada job listings, please visit Bell Media's Careers section.
For internship inquiries at Daily Planet, please visit our Internship page.

Subscribing to Discovery Velocity in Canada
Discovery Velocity Canada is carried by every cable operator and satellite provider in Canada. It's available on regular cable, digital cable, satellite and HD in specific markets. For more information on receiving Discovery Velocity Canada, please contact your local cable operator or satellite provider.

Trouble Viewing Videos?

While trying to watch video on the website, I received an "Adobe Flash Player is out-of-date" message.

Follow the instructions to update to the latest version of Adobe Flash Player. https://get.adobe.com/flashplayer/

While trying to watch video on the website, I received a "Right Click to play Adobe Flash Player" or "Enable Adobe Flash Player" message.

Right click on the message within the video player and follow the steps to play video instantly. If that doesn't work or isn't available, follow the steps to enable Adobe Flash Player in your browser: https://helpx.adobe.com/flash-player.html

How do I enable Adobe Flash Player in my browser?

To watch video on our website Flash plugin must be enabled. Follow the directions here: https://helpx.adobe.com/flash-player.html

Why is Flash being disabled in my browser by default?

Browsers such as Google Chrome, Mozilla Firefox, Apple Safari disable flash by default. In the coming months, we will have a new solution that will not require Flash and will meet all new industry standards. The transition will be seamless to our customers and video will continue to work.